Frequently Asked Questions
Assistance with your Ann Demeulemeester shopping experience
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for secure transactions.
What is your return policy for online orders?
Items must be returned within 14 days of delivery in their original, unworn condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery timelines vary depending on the destination and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment's progress.
Are your products authentic?
All items sold on our official website are guaranteed to be authentic Ann Demeulemeester products, crafted with the highest standards of quality and design.
Can I modify or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we can only accommodate modifications or cancellations within a very short window. Please contact our customer service team immediately for assistance.